Software As a Career

Software As a Career

If you’re not in computers for a living in 2021, you’re nuts. It’s fun. It will improve your life (if you let it). And, it’s pretty dang recession proof. I’ve repeated these words countless times over the years and, in some of those questions, am often asked how to get started. So, I figured I’d sit down and write a quick “how to” page to help the people I care about tap into this world.

Step 1: Use Technology Daily

As generic or corny as it may sound, the world of computers is not something you can simply do or be in. It needs to be a part of your life. Those of us who are any good actually enjoy using technology and naturally make it part of our lives. We don’t need to decide or push ourselves to use technology. It’s just part of us and what we enjoy. Now, while I know there are many people out there who are intimidated by technology. Being intimidated is not the same as not enjoying it. You just need to find that hook… that part you actually do enjoy. Once you realize how common the various concepts are, from one widget to the next, more than likely, technology will become an intimate part of your world as well.

So, why is this first step so important? Simply put, the more you enjoy something the easier it will be… the more naturally you will gravitate to it. For example, as you use different cell phones, from different manufacturers, you will begin to notice similarities. As you move from cell phones to smart devices you will notice how similar those two worlds are. Tablets and laptops expand those device abilities even further. My point is that all of these devices basically work the same way. The more use use different devices, on a regular basis, the more organic your understanding about how they function will become. This is what makes technology “second nature” for many of us.

Computer Parts

Step 2: Build A Computer

Many of us these days just buy the cutest or shiniest laptop and call it a day. However, buying a prebuilt machine prevents you from knowing anything about what’s inside of the box. This is the same as buying a car without knowing how an engine works. And while that ignorance might be fine with your vehicle, you are probably not wanting to earn an income from your vehicle.

PCs for Dummies

Step 3: Read A Book

Let’s face it, there’s a reason book stores don’t exist anymore. Nobody reads. I know I would rather watch a video than spend 10 times as long reading a book on the same topic. However, in this case, there is one book I cannot recommend you read enough… PCs for Dummies! Don’t worry. It has lots of jokes, big fonts, and pictures. More importantly, it also has foundational information that most people skip over when they are first getting started in computers. This foundational knowledge is critical if you want to actually be good at what you are about to undertake.

Celel Center

Step 4: Take A Job in Technical Support

Have you ever called “tech support” and had someone reset your password or help you figure out how to make your printer work? That kid who answered the phone is referred to as “first line” or “first level” and is one step above “clueless”… just like you are at this point. Chances are he helped his mom install her cable modem once or twice before getting this job. Well, this kid need to become your pal… your co-worker. After your brain is overloaded with basics of making your computer work, you will have just enough knowledge to understand the terminology and help other clueless people fumble their way through logging into some company web site somewhere. So, hop onto one of the job boards (Monster, Indeed, Career Builder, etc.) and look for a job in a call center as a “First Level Technical Support Agent” (or similar pee-on title).

But, Fred, I don’t know enough to teach someone! Yes, you do. First-level call center jobs assume you’re clueless and are setup to teach you how to use their in-house software or system. Most of the time they will give you a script so you don’t need to worry about “winging it.” The biggest perk is that they are filled with countless pre-pubescent know-it-all teenagers who are all too happy to show you what they know.

Support Level 1

Support Level 2

Support Level 3

Support Manager

Step 5: Start Writing Code … ANY CODE!

There’s no correct time to start building software. You just need to do it. By tackling the steps in the order outlined here, by this point you should be in an office environment, have regular access to a computer, have a few of them at home, and have the foundation you need to get started. You will have also been in the computer world long enough to know what a “language” is and have a inkling of what is being used in your world. For example, you may be in a company that uses Microsoft Excel or Access in their daily workflow. You may have a club or interest that needs a web site. Or, you may want to start a blog. The bottom line is that, by this point, you will probably find a need for something basic that needs to be created. You don’t have to quit your tech support job. Just spend some time after hours, at lunch, or on the weekends creating something from scratch. It may sound a bit generic, but, by the time you get to this step, you absolutely will know the difference between these pieces and have some idea of what you want to create. The key word here: create!

Possible Detour: Network Administrator

One tempting fork in the road, after your put in a year or two at the call center, is working with the actual hardware or networking gear. This is definitely a small detour I encourage to anyone who really wants to pursue any career in computers or software. In the same way that building a computer helped you understand how it works, working directly with many computers, in a network setting, or making them talk to each other, is a great way of learning how they communicate and gaining an understanding of what these beautiful boxes can do when they start communicating with each other. Or, even better, if you’re in a corporate setting, you will probably be able to land a job helping users face-to-face with their hardware. So, after your time in the call center, consider spending a year or two as a Network Administrator. You will gain a certain amount of empathy for end users here and become very familiar with concepts like “single points of failure” or what happens when companies decide to implement policies poorly.

Network Admin Level 1

Network Admin Level 2

Network Admin Level 3

Network Admin Level 4

Network Admin Level 5

Possible Direction: Network Engineer

There are two basic “forks in the road” when it comes to more senior paths in computers. For now, just think of them as “hardware vs software”. Hardware geeks can make a ton of money working with the actual devices that make computers and networks talk to each other. This is a natural path if you find yourself enjoying the “Network Administrator” role we talked about in the last section. It can be a great living for someone who enjoys problem solving or working closely with the hardware itself. I spent time in this world and worked for some really cool companies… Sprint, Nextel, AT&T, several banks, a semiconductor company, etc… and am grateful for the time I spent “under the hood.” Having a solid understanding of this end of the spectrum has really helped me over the years. Many software developers just know how to make the graphics on this computer screen do something without really understanding what’s happening behind the scenes. If you have both, then you’re golden.

Network Engineer Level 1

Network Engineer Level 2

Network Engineer Level 3

Network Engineer Level 4

Network Engineer Level 5

Step 6: Boot Camp

At this point you either want to stay in networking, making computers work together, or you want to come hang out with us cool kids actually creating something. Neither choice is correct. At this point we need to start building on your foundational knowledge and get you some education! Countless online and physical companies exist that will take you though a “boot camp” level course and teach you the basics of programming. These generally take a few months to complete and will give you a massive amount of knowledge in a very short amount of time. These are good for folks that have the ability to work and attend semi formal training sessions. Another avenue are online companies (Pluralsight, Cloud Guru, etc.) which offer self paced video tutorials that you follow along with and get your feet wet in developing software. Regardless of which you choose, these courses will teach you how to use the tools of the trade. The best part is that you will end up creating a few applications and, along the way, gain an understanding of how they work internally.

Step 7: Support Developer

Remember that tech support position you had a year or so ago? Well, it’s time to get another one. However, this time, you’ll be looking for bugs in software that some team of software developers created. Since software developers generally love creating new apps, and since fixing bugs in their older apps would not nearly be as fun or exciting, they need someone like you to dig through lines of software code (known as “syntax”) and find the cause of their bugs. Basically, you’ll get paid to break things or figure out why they are broken. And, while this is technically another “first line” job, just like the tech support gig, it’s several steps up from that other role. Plus, now you’re actually part of a team helping create software!

Support Developer

Step 8 & Beyond: Software Developer

By this point you’ve gone from tinkering to actually becoming part of a team responsible for creating software. After spending some time in a Support Developer role, you will eventually be asked to create something knew. You’ve clearly seen what screw ups were made to cause problems. And, so, you know what not to do as you create new applications. The bottom line is that you will continue to progress from the Support role as your skills develop. As time goes on, people will consider you the more “senior” person with a certain skill or technology. You’ll be on autopilot by now.

Developer Level 1

Developer Level 2

Developer Level 3

Developer Level 4

Developer Level 5

Developer Level 6